Shipping policy

 

U.S. Domestic Shipping Policy

Thank you for shopping with SUNMAX. This Shipping Policy applies to all orders placed through our website for delivery within the United States.

1. Order Processing Time

• All orders are processed within 1–3 business days.
• Orders are not shipped or delivered on weekends or holidays.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you of any significant delays.
• We are not responsible for carrier delays caused by weather, service disruptions, or other carrier exceptions. 

2. Shipping Methods & Delivery Times

We offer LTL Freight and Standard Ground Shipping, depending on product type and size:

Product Type	Shipping Method	Estimated Delivery Time
Small Equipment and Accessories	FedEx Ground	3-6 business days
Floor Cleaning Machines	LTL Freight	3-8 business days
Material Handling Equipment	LTL Freight	3-8 business days

Note: Delivery times may vary depending on location and carrier availability.

3. Freight Delivery Guidelines

• Curbside delivery is standard for all freight shipments. Drivers are not required to move items indoors.
• Ensure someone is available to receive and inspect the shipment during business hours.
• Customers must inspect the shipment upon delivery. Any damage or missing items must be noted on the delivery receipt and reported to us within 24 hours.

4. Shipping Charges

• Machines and Equipment: Free freight shipping to 48 contiguous states.
• Accessories and Parts: Shipping costs are automatically calculated at checkout.
• Additional charges may apply for:
  • Shipment to Alaska, Hawaii
    
  • Missed delivery attempts or re-delivery
    
  • Remote, rural, or limited-access locations (e.g., islands, mountains, military bases)
  • Storage fees if the delivery is delayed at the customer's request
  • Redirection of shipments after dispatch
  • Special handling requirements (e.g., fragile or hazardous items)

5. Order Tracking

Once your order ships, you will receive a confirmation email with tracking information.

• Order cancellation after shipment: We recommend reviewing your order details carefully before checkout to avoid unnecessary shipping and return costs. Once an order has been shipped, it can no longer be canceled. If the customer no longer wants the item after it has been shipped, the order must go through our standard return process.
  • Refusing delivery or returning the package to sender will be treated as a standard return.
  • Shipping fees, including outbound and return shipping (if applicable), are non-refundable once an order has been shipped.
  • A restocking fee may apply if the returned item is not in original condition, has signs of use, or is missing parts.

6. Backorders & Pre-orders

Items on backorder or pre-order will be shipped as soon as they are available. Estimated lead times will be communicated at the time of purchase.

7. Delivery Issues

If your shipment is delayed, lost, or arrives damaged:

Contact us immediately at [sales@sunmaxus.com] with your order number.

For freight claims, photos and delivery receipt notes are required.

If you have any questions about your shipping, please contact us at:

• 📞 [8007880856]
• 📧 [sales@sunmaxus.com]