This Limited Warranty applies to eligible SUNMAX commercial and industrial equipment purchased new from SUNMAX or an authorized SUNMAX dealer or reseller in the United States.

This warranty covers eligible defects in materials or workmanship under normal commercial use. It is separate from SUNMAX's Return and Refund Policy and does not create an automatic right to return a product for a refund.

Warranty at a Glance

Coverage Item	Warranty Term	What It Covers
Main Machine Parts	2 Years	Covered defects in materials or workmanship for eligible non-wear machine components
Authorized Repair Labor	1 Year	Pre-authorized labor for confirmed covered warranty defects
Battery	2 Years	Manufacturing defects under normal use and proper charging/maintenance
Battery Charger	2 Years	Manufacturing defects under normal use
Separately Purchased Replacement Parts	90 Days	Defects in separately purchased service/replacement parts
Separately Purchased Accessories	90 Days	Manufacturing defects in separately purchased accessories
Warranty Replacement Parts	Remainder of Original Machine Warranty	Does not restart or extend the original warranty period
Wear Parts / Consumables	Not Covered for Normal Wear	Manufacturing defects present upon delivery may still be reviewed
Routine / Preventive Maintenance	Not Included	Cleaning, adjustment, lubrication, battery maintenance, filters, brushes, squeegees, etc. are customer responsibilities
On-Site Service	Not Automatically Included	Available only when authorized by SUNMAX based on issue, location, and service availability
Warranty Transportation / Freight	Pre-Authorization Required	Covered only when SUNMAX determines transportation is necessary and approves or arranges it
Technical Support	Available During Ownership	Remote troubleshooting and technical assistance
Returns / Refunds	Separate Policy	Warranty coverage does not extend the return period or automatically create a right to a refund

1. Warranty Coverage Summary

Unless a product listing, invoice, quotation, or product-specific warranty states otherwise, the standard SUNMAX warranty is:

Main Machine

• 2-Year Limited Parts Warranty

Authorized Repair Labor

• 1-Year Authorized Repair Labor

Batteries

• 2-Year Limited Warranty

Battery Chargers

• 2-Year Limited Warranty

Separately Purchased Replacement Parts

• 90-Day Limited Parts Warranty

Separately Purchased Accessories

• 90-Day Limited Warranty

Wear Parts and Consumables

• Not covered for normal wear and consumption
• Manufacturing defects present upon delivery may still be eligible for review

Warranty Replacement Parts

Parts supplied under an approved machine warranty claim are covered only for the remainder of the original machine warranty period and do not restart or extend the original warranty.

2. Warranty Start Date

The warranty period begins on the original delivery date to the purchaser.

Proof of purchase may be required, including:

• order number;
• invoice;
• sales receipt; or
• other purchase documentation acceptable to SUNMAX.

If the delivery date cannot reasonably be verified, SUNMAX may use the shipment date or invoice date to determine the warranty start date.

3. Main Machine – 2-Year Limited Parts Warranty

Eligible SUNMAX commercial equipment is covered by a 2-Year Limited Parts Warranty against defects in materials or workmanship under normal commercial use.

For a confirmed covered defect, SUNMAX may provide an approved replacement component at no charge during the applicable warranty period.

Potentially covered components may include, where applicable:

• drive motors;
• traction motors;
• brush motors;
• vacuum motors;
• control boards;
• motor controllers;
• switches;
• relays;
• contactors;
• solenoid valves;
• pumps;
• factory-installed wiring;
• structural components;
• electrical components; and
• other non-wear mechanical or electrical components.

Component failure alone does not automatically establish a manufacturing defect.

SUNMAX may require troubleshooting, photos, videos, operating information, maintenance information, diagnostic results, or physical inspection before determining warranty eligibility.

4. Authorized Repair Labor – 1 Year

SUNMAX provides 1-Year Authorized Repair Labor for eligible manufacturing defects.

Labor coverage applies only when the repair is:

• performed directly by SUNMAX;
• performed by a SUNMAX-authorized service partner; or
• specifically approved by SUNMAX in writing before the work is performed.
• Third-party labor performed without prior written authorization is not reimbursable.

Before approving third-party repair labor, SUNMAX may require:

• diagnosis;
• estimated labor time;
• hourly labor rate;
• repair description;
• technician information;
• photos or videos; and
• identification of required replacement parts.

If the technician determines that the issue is caused by misuse, normal wear, lack of maintenance, improper operation, adjustment, accidental damage, or another non-warranty condition, labor coverage may be denied.

5. Battery Warranty – 2 Years

Eligible batteries supplied with or purchased for SUNMAX equipment are covered by a 2-Year Limited Warranty against defects in materials or workmanship, unless a product-specific warranty states otherwise.

Battery warranty does not cover normal capacity degradation or damage caused by:

• deep discharge;
• complete discharge;
• prolonged storage in a discharged condition;
• failure to recharge after use;
• improper charging;
• use of an incorrect or incompatible charger;
• overcharging;
• incorrect battery installation;
• loose or damaged battery connections;
• freezing;
• excessive heat;
• water intrusion;
• physical damage;
• misuse;
• improper maintenance; or
• normal reduction in runtime or capacity caused by age or usage cycles.

Customers are responsible for following the battery charging, storage, and maintenance instructions provided with the machine and battery.

6. Battery Charger Warranty – 2 Years

Eligible battery chargers supplied with or purchased for SUNMAX equipment are covered by a 2-Year Limited Warranty against defects in materials or workmanship.

The charger warranty does not cover damage caused by:

• incorrect voltage;
• improper electrical supply;
• use with an incompatible battery;
• use with an incompatible machine;
• water intrusion;
• physical damage;
• improper storage;
• misuse;
• unauthorized modification; or
• incorrect installation.

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7. Separately Purchased Replacement Parts – 90 Days

Replacement parts purchased separately from a SUNMAX machine are covered by a 90-Day Limited Parts Warranty from the date of delivery, unless otherwise stated in writing.

This warranty covers confirmed defects in materials or workmanship under normal installation and intended use.

Examples may include:

• motors;
• controllers;
• circuit boards;
• switches;
• relays;
• contactors;
• pumps;
• valves;
• electrical components;
• mechanical replacement components; and
• other separately purchased service parts.

The 90-day replacement-parts warranty covers the replacement part only.

It does not include:

• installation labor;
• technician travel;
• diagnostic charges;
• machine transportation;
• freight;
• removal or installation costs; or
• consequential or indirect losses.

SUNMAX may require photos, videos, diagnostic information, or return of the allegedly defective part before approving a replacement.

8. Warranty Replacement Parts

Parts supplied at no charge as part of an approved machine warranty claim do not begin a new warranty period.

Such parts remain covered for the remainder of the original machine warranty period, unless otherwise required by applicable law or specifically stated in writing by SUNMAX.

Replacement of a component does not restart or extend the original machine warranty.

9. Accessories – 90 Days

Accessories purchased separately are covered by a 90-Day Limited Warranty against manufacturing defects unless otherwise stated in a product-specific warranty.

This warranty does not cover:

• normal wear;
• misuse;
• improper installation;
• incompatible use;
• modification;
• accidental damage; or
• physical damage occurring after delivery.

10. Wear Parts and Consumables

Wear parts and consumable items are not covered for normal wear or normal consumption.

Examples include, but are not limited to:

• brushes;
• pads;
• pad drivers;
• squeegee blades;
• skirts;
• filters;
• hoses subject to normal wear;
• belts;
• tires;
• wheels;
• casters;
• seals;
• gaskets;
• fuses;
• carbon brushes;
• rubber components;
• wear strips;
• cleaning accessories; and
• other routine maintenance or consumable items.

If a wear item is confirmed to have had a manufacturing defect when originally delivered, SUNMAX may review the item for warranty replacement.

Normal wear is not considered a manufacturing defect.

11. Routine Maintenance Is Not Included

Routine maintenance and preventive maintenance are not included in the warranty.

Warranty coverage applies only to eligible defects in materials or workmanship.

The customer is responsible for routine maintenance required by the user manual, including where applicable:

• machine cleaning;
• recovery tank cleaning;
• solution tank cleaning;
• filter cleaning;
• suction hose cleaning;
• lubrication;
• battery charging;
• battery maintenance;
• inspection and tightening of fasteners;
• brush adjustment;
• squeegee adjustment;
• brush replacement;
• pad replacement;
• squeegee blade replacement;
• belt inspection;
• wheel and tire inspection;
• hose inspection;
• removal of debris;
• detergent and chemical management;
• normal mechanical adjustments; and
• other scheduled maintenance.

If a technician determines that the reported problem is caused by routine maintenance needs, lack of maintenance, normal wear, improper adjustment, operator error, or another non-warranty condition, the customer may be responsible for applicable:

• labor;
• travel;
• diagnostic charges;
• parts;
• transportation; and
• other service costs.

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12. What Is Not Covered

This warranty does not cover damage, failure, or reduced performance caused by:

• misuse;
• abuse;
• improper operation;
• operator error;
• accident;
• collision;
• overloading beyond rated capacity;
• improper charging;
• improper battery maintenance;
• failure to perform required maintenance;
• continued operation after a warning, fault, or abnormal condition appears;
• unauthorized modification;
• unauthorized repair;
• use of non-approved replacement parts;
• use of incorrect or incompatible batteries or chargers;
• improper electrical supply;
• improper storage;
• water damage;
• exposure beyond the product's intended operating environment;
• use in prohibited outdoor, wet, corrosive, explosive, or hazardous conditions;
• incorrect detergent or chemical use;
• excessive foaming;
• failure to empty or maintain recovery tanks;
• foreign material or debris entering motors, pumps, hoses, valves, or moving components;
• normal wear and tear;
• cosmetic damage that does not affect operation;
• freight damage not reported within the applicable delivery or carrier claim period;
• damage occurring during customer-arranged transportation;
• improper packaging;
• acts of nature; or
• environmental conditions outside the machine's published operating specifications.

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13. Commercial Use

SUNMAX equipment is designed for commercial and industrial applications where specified.

Warranty coverage applies to normal commercial use within the published operating specifications.

Commercial use does not include operation:

• beyond rated load or capacity;
• outside published temperature or environmental limits;
• on prohibited slopes or surfaces;
• with incompatible pallets, attachments, batteries, chargers, chemicals, or accessories;
• in an unsafe manner; or
• contrary to the user manual, operating instructions, or safety requirements.

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14. Warranty Claim Process

To request warranty service, contact SUNMAX Customer Service and provide:

1. Order number or proof of purchase
2. Machine model
3. Serial number, if applicable
4. Description of the issue
5. Photos and/or videos showing the problem
6. Current operating hours, if available
7. Error codes or warning messages, if applicable
8. Maintenance or operating information reasonably requested by SUNMAX
9. Current machine location
10. Best contact phone number

SUNMAX may require reasonable troubleshooting before determining the appropriate warranty remedy.

Troubleshooting is used to identify the cause of the problem and determine the most appropriate repair method.

A request for troubleshooting does not automatically mean that a warranty claim has been denied.

15. Warranty Resolution Options

For an approved warranty claim, SUNMAX will determine the appropriate remedy based on:

• nature of the problem;
• equipment type;
• customer location;
• parts availability;
• repair feasibility;
• service availability;
• safety considerations; and
• cost.
• Warranty resolution may include one or more of the following.

Remote Technical Support

SUNMAX may provide troubleshooting and technical guidance by:

• phone;
• email;
• photos;
• video;
• video call; or
• other remote support methods.
• Replacement Parts

SUNMAX may ship approved replacement parts directly to:

• the customer;
• a technician;
• a dealer; or
• an authorized service facility.
• Authorized Local Repair

SUNMAX may authorize a qualified local technician or regional service partner to inspect or repair the machine.

On-Site Repair

SUNMAX may authorize on-site service when SUNMAX determines that on-site diagnosis or repair is the most appropriate solution.

Return-to-Service-Center Repair

SUNMAX may require the equipment to be returned to:

• a SUNMAX warehouse; or
• an authorized service location.

Replacement Machine

SUNMAX may replace the machine when repair is not practical or economically reasonable.

Subject to applicable law and availability, a replacement may be:

• new;
• refurbished; or
• functionally equivalent.

Refund

A warranty claim does not automatically entitle the customer to a refund.

Refund eligibility is governed separately by the applicable SUNMAX Return and Refund Policy.

After the applicable return period expires, eligible warranty claims will generally be resolved through:

• repair;
• replacement parts;
• authorized service; or
• product replacement,

rather than a refund.

16. On-Site Service

On-site warranty service is not automatically included with the purchase of SUNMAX equipment.

SUNMAX may authorize on-site service when it determines that:

• remote troubleshooting is insufficient;
• shipping replacement parts alone is not practical;
• returning the machine to a service center is not the most efficient solution; or
• an authorized technician is available in the customer's area.

On-site service availability depends on:

• customer location;
• technician availability;
• equipment type;
• nature of the issue;
• parts availability; and
• regional service coverage.

If the issue is confirmed to be an eligible manufacturing defect, approved warranty labor may be covered during the applicable labor warranty period.

If the issue is determined to involve:

• routine maintenance;
• normal wear;
• operator error;
• improper operation;
• improper adjustment;
• misuse;
• cleaning;
• installation;
• lack of maintenance;
• environmental conditions; or
• another non-warranty cause,

the customer may be responsible for applicable:

• labor;
• technician travel;
• diagnostic charges;
• parts;
• transportation; and
• other service costs.

All warranty-related on-site service must be authorized by SUNMAX in advance.

Customers should not independently hire a technician and expect reimbursement unless SUNMAX provided prior written authorization.

17. Regional and Authorized Service Partners

SUNMAX may use:

• regional service partners;
• authorized dealers;
• independent qualified technicians; or
• other approved service providers

to provide warranty service.

Depending on customer location and equipment type, SUNMAX may direct a customer to return or deliver the machine to an authorized regional service facility instead of SUNMAX's primary warehouse.

SUNMAX will determine the appropriate service location.

Authorization is required before equipment is sent to a third-party repair facility.

18. Transportation and Freight for Warranty Service

SUNMAX sells products ranging from parcel-size replacement parts to heavy commercial equipment requiring LTL freight transportation.

Transportation arrangements therefore vary by product and claim.

Confirmed Warranty Defect

When SUNMAX determines that transportation is reasonably necessary to resolve a confirmed warranty defect, SUNMAX may arrange or approve transportation to and/or from an authorized service location.

SUNMAX will determine the appropriate shipping method and carrier arrangement.

Prior Authorization Required

The following expenses must receive written authorization from SUNMAX before they are incurred:

• parcel shipping;
• LTL freight;
• towing;
• local delivery;
• technician travel;
• courier service; or
• other transportation expenses.

Customer-arranged shipping or freight expenses will not be reimbursed unless SUNMAX approved them in writing beforehand.

19. Heavy Equipment / LTL Warranty Transportation

For equipment requiring LTL freight service, the customer may be required to:

• drain all water or liquid from the machine;
• remove hazardous or prohibited materials;
• include all necessary components and accessories;
• securely palletize or crate the machine;
• strap and shrink-wrap the machine;
• provide the pickup address;
• provide a working phone number;
• provide contact name;
• provide business hours;
• confirm dock or forklift availability;
• confirm whether liftgate service is required; and
• provide photos showing the machine prepared for pickup.

Carrier pickup cannot be scheduled until the necessary information and safe freight packaging are provided.

If freight pickup fails because:

• the machine is not ready;
• packaging is inadequate;
• access information is incorrect;
• the customer is unavailable; or
• required pickup information was not provided,

additional freight or rescheduling charges may apply where permitted.

20. Non-Warranty Findings

If inspection or diagnosis determines that the reported condition is not covered under warranty, the customer may be responsible for applicable:

• inbound freight;
• return freight;
• labor;
• parts;
• diagnostic charges;
• packaging;
• technician travel; and
• other service expenses.

SUNMAX will seek customer approval before performing chargeable repairs whenever reasonably possible.

21. Replacement Parts Sent for Customer Installation

Some warranty repairs can be completed without returning the entire machine.

SUNMAX may ship a replacement component with:

• installation instructions;
• troubleshooting guidance; or
• remote technical assistance.

Customers should perform only repairs they are reasonably capable of completing safely.

Where specialized technical knowledge is required, SUNMAX may require an authorized technician or service facility to perform the repair.

Damage caused by improper installation may not be covered under warranty.

22. Return of Defective Warranty Parts

SUNMAX may require a replaced component to be returned for:

• inspection;
• diagnosis;
• supplier warranty review; or
• quality-control purposes.

If return is required, SUNMAX will provide instructions.

Customers should not discard a replaced component until SUNMAX confirms that disposal is permitted.

Failure to return a requested warranty component may result in:

• denial of reimbursement;
• charge for the replacement part; or
• closure of the warranty claim.

23. Inspection and Repair Timeline

SUNMAX will make reasonable efforts to minimize equipment downtime.

Typical warehouse inspection and repair may take approximately 3–5 business days after the machine and required replacement parts are available.

Actual turnaround time may vary depending on:

• diagnosis;
• parts availability;
• complexity of the repair;
• technician availability;
• customer response time;
• freight transit time;
• service-center workload; and
• other factors outside SUNMAX's reasonable control.

Repair and service timelines are estimates only and are not guaranteed.

24. Repairs Outside the Warranty Period

After the applicable warranty expires, SUNMAX may continue to provide:

• remote technical support;
• replacement parts;
• diagnostic assistance;
• paid warehouse repair;
• authorized service referrals; and
• other service options where available.

The customer is responsible for applicable:

• parts;
• labor;
• shipping;
• technician travel;
• diagnostics; and
• other service charges

for out-of-warranty service.

25. Return and Refund Policy Is Separate From Warranty

SUNMAX's Return and Refund Policy and this Limited Warranty are separate policies.

Eligible purchases may be returned only within the applicable return period and subject to the conditions stated in SUNMAX's Return and Refund Policy.

After the return period expires:

• an eligible warranty claim may still be covered;
• repair may still be available;
• replacement parts may still be provided;
• product replacement may still be available;
• warranty coverage does not extend the return window; and
• warranty coverage does not create an automatic right to a refund.

A machine that develops an eligible warranty issue after the return period will generally be:

• diagnosed;
• repaired;
• serviced; or
• replaced,

rather than refunded.

26. Shipping Damage

Shipping damage is separate from a manufacturing warranty claim.

Customers should inspect the product and packaging immediately upon delivery.

Customers should:

• inspect packaging before or immediately after acceptance;
• photograph the packaging;
• photograph the machine;
• retain the packaging materials when possible; and
• notify SUNMAX promptly of visible or suspected shipping damage.

For significant visible LTL freight damage, customers should note the damage on the carrier's delivery receipt before signing whenever reasonably possible.

SUNMAX may require:

• photographs;
• video;
• Bill of Lading;
• Proof of Delivery;
• delivery receipt; or
• carrier inspection information

to pursue a shipping damage claim.

Failure to report shipping damage promptly may affect SUNMAX's ability to recover from the carrier.

27. Dealer and Distributor Purchases

For equipment purchased through an authorized SUNMAX dealer, distributor, or reseller, the selling dealer is generally the customer's first point of contact for:

• after-sales support;
• initial troubleshooting;
• product inspection;
• local service; and
• warranty assistance.

SUNMAX may provide the dealer with:

• technical guidance;
• diagnostic assistance; and
• approved warranty replacement parts.

Warranty labor reimbursement, if applicable, must be authorized by SUNMAX in advance.

Proof of purchase from the authorized dealer may be required.

28. Replacement Equipment Warranty

A replacement machine does not automatically restart the original warranty period.

Unless otherwise required by law or specifically stated by SUNMAX in writing, a replacement machine is covered for the remainder of the original machine warranty period.

The same principle applies to components supplied under an approved warranty claim.

29. Transferability

Unless otherwise stated in writing, this Limited Warranty applies to the original purchaser and is not transferable to subsequent owners.

SUNMAX may require proof of original purchase before providing warranty service.

30. Unauthorized Modifications and Repairs

Modification of the following systems without written authorization from SUNMAX may affect warranty coverage for resulting damage:

• safety systems;
• control systems;
• electrical systems;
• battery systems;
• hydraulic systems;
• load-bearing components;
• structural components; or
• other major machine systems.

Warranty coverage may also be denied for damage caused by improperly performed unauthorized repairs.

31. Limitation of Warranty Remedies

To the extent permitted by applicable law, SUNMAX's obligation under this Limited Warranty is limited to the repair, replacement, or other warranty remedies described in this policy.

SUNMAX is not responsible under this warranty for indirect, incidental, or consequential losses, including but not limited to:

• lost profits;
• lost contracts;
• business interruption;
• lost rental income;
• employee downtime;
• substitute equipment rental;
• loss of use;
• project delays; or
• other consequential business losses.

Some jurisdictions do not permit certain exclusions or limitations, so these limitations apply only to the extent permitted by applicable law.

32. No Unauthorized Warranty Commitments

No employee, dealer, distributor, reseller, technician, service provider, or other third party may expand, modify, or create additional warranty obligations on behalf of SUNMAX unless the commitment is provided in writing by an authorized SUNMAX representative.

Verbal statements do not modify this written warranty.

33. Policy Updates

SUNMAX may update this warranty policy from time to time.

Policy updates will apply prospectively and will not reduce warranty coverage already applicable to products purchased before the effective date of the change, except where required or permitted by applicable law.

34. Applicable Law

This Limited Warranty is subject to applicable federal, state, and local law.

Nothing in this policy is intended to limit any rights that cannot legally be waived or restricted.

Any governing-law, venue, arbitration, or dispute-resolution provisions applicable to a purchase may be stated separately in SUNMAX's Terms of Service or another applicable agreement.

35. How to Request Warranty Service

To request warranty assistance, contact SUNMAX Customer Service through the contact information provided on our website.

Please provide:

• order number;
• model number;
• serial number;
• description of the issue;
• photos/videos;
• error codes, if applicable;
• current operating hours, if available;
• current machine/service address; and
• best contact phone number.

Please do not ship a machine, component, or other product to SUNMAX or a service partner without receiving return or service authorization first.

Unauthorized shipments may be refused or may result in additional handling, transportation, storage, or return shipping charges.

Warranty Summary

This summary is provided for convenience only. The full warranty terms above control.

Main Machine

2-Year Limited Parts Warranty

Authorized Repair Labor

1 Year

Battery

2-Year Limited Warranty

Battery Charger

2-Year Limited Warranty

Separately Purchased Replacement Parts

90-Day Limited Parts Warranty

Separately Purchased Accessories

90-Day Limited Warranty

Warranty Replacement Parts

Covered only for the remainder of the original machine warranty

Wear Parts / Consumables

No warranty for normal wear; manufacturing defects present upon delivery may be reviewed

Routine Maintenance

Not included in warranty coverage

On-Site Service

Not automatically included and must be authorized by SUNMAX

Warranty Transportation

Covered only when required and authorized or arranged by SUNMAX for an eligible warranty claim

Regional Service

Authorized regional service partners or qualified technicians may be used where available

Returns

Governed separately by SUNMAX's Return and Refund Policy

Repair Timeline

Typical warehouse inspection and repair may take approximately 3–5 business days after the machine and required parts are available. Actual turnaround time may vary and is not guaranteed.